Return Policy

Last Updated: August 12, 2026

At Songaro, operated by Full Throttle Media LLC, we create personalized songs specifically for each customer based on the information, stories, memories, relationships, messages, and preferences provided during the ordering process.

Because our personalized songs are custom-created digital works and are delivered electronically, physical returns are not applicable.

1. Personalized Songs Are Non-Returnable

Personalized songs cannot be physically returned because no physical product is shipped to the customer.

Each song is uniquely created for the individual customer and cannot ordinarily be returned, reused, or resold to another customer.

Once a personalized song has been created or delivered, it is therefore not eligible for return or exchange.

2. No Physical Returns

Songaro does not ship physical products.

All personalized songs are delivered digitally via email.

As a result, customers do not need to return any physical item to Songaro.

3. Creative Preferences

Because personalized songs are creative works, differences in personal taste or creative preference do not qualify as a return.

This may include preferences relating to:

  • Lyrics

  • Vocals

  • Melody

  • Genre

  • Mood

  • Musical arrangement

  • Voice or vocal style

  • Creative interpretation

A customer may have a different creative preference from the final result, but this does not make the personalized song eligible for return or exchange.

4. Incorrect Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

A song cannot be returned or exchanged because the customer provided incorrect, incomplete, unclear, or outdated information, including incorrect names, dates, relationships, stories, or messages.

If Songaro makes a genuine error despite receiving accurate and complete information from the customer, please contact us at support@songaro.com so that we can review the issue.

5. Technical or Delivery Issues

If you receive an incorrect file, a corrupted or inaccessible audio file, or experience another genuine technical problem with your personalized song, please contact us at support@songaro.com.

We will review the issue and, where appropriate, may resend the song, provide a corrected or replacement file, or offer another reasonable solution.

These situations are handled as service or delivery issues rather than physical returns.

6. Refunds and Cancellations

This Return Policy addresses returns and exchanges only.

For information about order cancellations, duplicate payments, refund eligibility, and other refund-related matters, please refer to our Refund & Cancellation Policy.

7. Contact Us

If you have any questions about this Return Policy or need assistance with your order, please contact us:

Songaro
Operated by: Full Throttle Media LLC
Address: 30 N Gould St, Sheridan, WY 82801, USA
Website: songaro.com
Email: support@songaro.com

Songaro — Your Story. Your Song. ❤️