Refund & Cancellation Policy

Last Updated: August 12, 2026

At Songaro, operated by Full Throttle Media LLC, we create personalized songs specifically for each customer using the names, memories, relationships, occasions, messages, and other information provided during the ordering process.

Because each song is custom-created for an individual customer, the following Refund & Cancellation Policy applies.

1. Personalized Songs

Every personalized song is created specifically for the customer based on the information and requirements submitted with the order.

Our team generally begins working on your song shortly after receiving your order and all required details.

Because production may begin soon after an order is placed, cancellation is only possible if production has not yet started.

Once production has started or the personalized song has been completed, the order generally cannot be cancelled or refunded, except where otherwise required by applicable law or as specifically provided under this policy.

2. Order Cancellation

If you need to cancel your personalized song order, please contact us at support@songaro.com as soon as possible after placing your order.

We will check whether production has started.

If production has not yet started, we may be able to cancel the order and issue an applicable refund.

Because personalized songs may enter production shortly after an order is received, cancellation cannot be guaranteed once an order has been placed.

Once production has started, cancellation requests will generally not qualify for a refund.

3. Duplicate or Incorrect Payments

If you accidentally place the same order more than once or are charged more than once for the same order due to a technical or payment-processing issue, please contact us at support@songaro.com.

After verifying the transactions, we will review the situation and, where applicable, process a refund for the duplicate payment.

Approved refunds are generally initiated within 5–7 business days, although the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

4. Genuine Technical or Delivery Issues

If there is a genuine technical problem with the personalized song you received, please contact our support team.

Examples may include:

  • Incorrect song file delivered

  • Missing or incomplete audio

  • Corrupted or inaccessible audio file

  • Audio that cannot be played due to a file-related technical issue

  • A completed order that was not successfully delivered by email

  • A significant technical issue preventing access to the delivered song

We will review the issue and, where appropriate, may correct the problem, resend the song, provide a replacement file, or offer another reasonable resolution at no additional cost.

5. Corrections to Personalized Songs

If Songaro makes a genuine mistake while creating your song despite receiving accurate and complete information from you, please contact us at support@songaro.com.

Examples may include an incorrect name, incorrect information, or a missing detail that was correctly provided in the original order.

We will review the issue and, where appropriate, make a reasonable correction.

However, requests to change the original information or creative requirements after production has started — such as changing the story, adding substantially different lyrics, changing the concept, changing the intended occasion, or requesting a substantially different creative direction — may not qualify for a refund and may require a new order or additional charges.

6. Situations Where Refunds Are Generally Not Available

Refunds are generally not available for:

  • Change of mind after production has started

  • Incorrect, incomplete, or unclear information provided by the customer

  • Incorrect names, dates, relationships, stories, or messages provided by the customer

  • Changes to the original requirements after production has started

  • Requests for a substantially different song after the original song has been created

  • Personal preferences regarding lyrics, vocals, melody, genre, mood, musical arrangement, or creative style

  • Subjective dissatisfaction with the creative interpretation of the information provided

  • Delays caused by missing, incomplete, or incorrect customer information

  • Providing an incorrect or inaccessible email address

  • Failure to check the email address provided during checkout, including spam, junk, promotions, or other filtered folders

  • Failure to provide information required to complete the order

7. Delivery Issues

Personalized songs are delivered via email.

If you have not received your song within the applicable delivery timeframe, please first check the email address provided during checkout, including your inbox, spam, junk, promotions, and other filtered folders.

If you still cannot locate your order, contact support@songaro.com.

We will review the order and investigate the delivery issue. Where appropriate, we may resend the completed song to the correct email address.

8. Special Refund Requests

In exceptional circumstances not specifically covered by this policy, Songaro may review a refund request on a case-by-case basis.

Approval of a refund in one situation does not create an obligation to approve refunds in other situations.

If a refund is approved, we will generally initiate it within 24–48 hours of approval.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

9. Applicable Law

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will continue to apply.

10. Our Commitment

We want every Songaro customer to have a positive experience.

If you experience a genuine problem with your order, please contact us. Our team will review the circumstances and make reasonable efforts to provide an appropriate solution in accordance with this policy and applicable law.

11. Contact Us

For questions regarding this Refund & Cancellation Policy or assistance with your order, please contact us:

Songaro
Operated by: Full Throttle Media LLC
Address: 30 N Gould St, Sheridan, WY 82801, USA
Website: songaro.com
Email: support@songaro.com

Songaro — Your Story. Your Song. ❤️